Privacy Policy at 9baji

1. Introduction

9baji ("we", "our", or "us") operates the online gaming platform accessible at https://9baji.pro. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our platform. By accessing 9baji, you agree to the terms described in this document.

This policy applies to all users of 9baji's platform, including registered members and casual visitors located in Bangladesh and elsewhere. If you do not agree with any part of this Privacy Policy, please discontinue use of our services immediately.

2. Information We Collect

To provide a secure and personalised gaming experience, 9baji collects certain categories of personal and non-personal information. The types of information we may collect include:

• Registration details: full name, date of birth, email address, mobile number, and username chosen at sign-up.
• Identity verification documents submitted during KYC procedures, such as a national ID card or passport scan.
• Financial information: transaction history, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and deposit or withdrawal records.
• Device and technical data: IP address, browser type, operating system, device identifiers, and session timestamps.
• Behavioural data: pages visited, games played, session duration, and in-platform interactions collected through cookies and analytics tools.

3. How We Use Your Information

9baji uses the information collected solely for legitimate purposes directly related to operating our platform and delivering quality services to players based in Bangladesh. Specific uses include:

• Account creation, authentication, and ongoing account management throughout your time on 9baji.
• Processing deposits and withdrawals via local payment channels including bKash, Nagad, and Rocket.
• Fraud detection, responsible gaming monitoring, and compliance with applicable regulations regarding age verification (21+ only).
• Delivering customer support in both English and Bangla through our 24/7 support team.
• Sending transactional and promotional communications (you may opt out of promotional messages at any time).

4. Cookies and Tracking Technologies

9baji uses cookies and similar tracking technologies to enhance your browsing experience, analyse platform usage patterns, and personalise the content shown to you. Cookies are small text files stored on your device when you visit our site. The categories of cookies we use include strictly necessary cookies (essential for platform functionality), performance cookies (analytics and load optimisation), and preference cookies (remembering your settings and language choice).

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of our platform. For detailed guidance, refer to your browser's help section.

5. Sharing Your Information

9baji does not sell, trade, or rent your personal information to third parties for commercial purposes. We may, however, share certain data with trusted service providers who assist in operating our platform, subject to strict confidentiality agreements. Circumstances in which data may be shared include:

• Payment processors and financial institutions facilitating deposits and withdrawals on your behalf.
• Identity and fraud verification service providers engaged to ensure platform security and regulatory compliance.
• Legal authorities or regulatory bodies when we are required to disclose information by law, court order, or to protect the rights and safety of our users or the public.

6. Data Security

We take data security seriously at 9baji. We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with access controls, and regular internal security reviews.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to choose a strong, unique password and never share your account credentials with others.

7. Data Retention

9baji retains your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account information is generally retained for the duration of your active membership and for a reasonable period thereafter in accordance with our legal obligations. Financial transaction records may be retained for longer periods as mandated by financial regulatory requirements. If you wish to request deletion of your account or associated data, please contact our support team at [email protected].

8. Your Rights and Choices

As a user of 9baji, you have certain rights regarding your personal data. You may, at any time, request access to the personal information we hold about you, ask us to correct any inaccuracies, request that we delete your data where it is no longer necessary for the stated purposes, or opt out of receiving promotional communications. To exercise any of these rights, contact our support team directly.

Please be aware that exercising certain rights — such as requesting full data deletion — may result in the suspension or closure of your account, as some data is required for us to provide our services. We will communicate any such implications clearly before acting on your request.

9. Minors and Age Restriction

9baji's platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are a parent or guardian and believe that your minor child has submitted personal information to 9baji, please contact us immediately so that we can take appropriate action to remove that information from our systems.

Age verification checks are conducted during the registration process. Users found to be under 21 years of age will have their accounts suspended and any funds held will be returned subject to verification. We are committed to promoting responsible gaming practices across Bangladesh.

10. Changes to This Privacy Policy

9baji reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled at 9baji, please do not hesitate to reach out to our dedicated support team. We are available 24/7 and respond in both English and Bangla. You can contact us at [email protected]. Our team is based in Bangladesh and understands the local context of our players in Dhaka, Chittagong, Sylhet, Khulna, and across the country.